RETURN / EXCHANGE POLICY FOR DAMAGED PRODUCTS
K. Renee Beauty would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.
Because of the nature of our products, we can accept returns for damaged or defective goods only. These returns must be made within 7 days of your receipt of the product.
If you feel you have received a faulty or defective product, please email us at firstname.lastname@example.org for further instructions.
THE RETURN PROCESS
To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. We recommend using the original packaging to return your product to us. Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of unwanted product(s) or damaged product (s). You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.
Ship your return to the following address:
K. Renee Holdings LLC
1321 Upland Dr PMB 15062
Houston, TX 77043-4718
Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.
For a product to be eligible for return, the following conditions must apply:
- The issue must be reported to K. Renee Beauty within 7 days of your receipt of the product.
- K. Renee Beauty must be contacted immediately if products are damaged as a result of shipping.
- A detailed description of the damage must be provided to the Customer Care team.
- Product(s) is returned in the condition it was received.
NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 7-days return/exchange policy timeframe and without a photo of the broken items and/or package. K. Renee Beauty is not liable for missing packages with confirmed delivery by courier.
K. Renee Beauty will not accept product returns for the following:
- General customer or end-consumer dissatisfaction.
- Skin breakouts.
- Lack of sales.
- Products not stored according to the required conditions of storage outlined in the label.
- If a return is approved, a replacement or credit note will be issued.
- You will be notified via email once the return has been processed.
- Return products must be received and accounted at K. Renee Beauty warehouse before credit notes are made available for future orders or replacements can be sent:
- A replacement or credit will be issued within 7-10 calendar days of receipt at K. Renee Beauty warehouse.
- Original shipping and handling costs are non-refundable.
CANCELING AN ORDER
No cancellations once an order has been placed.
IN THE EVENT OF ANY PERCEIVED ABUSE OF K. RENEE BEAUTY'S SATISFACTION GUARANTEE, TO BE DETERMINED AT THE SOLE DISCRETION OF K. RENEE HOLDINGS LLC, A RETURN OR EXCHANGE MAY NOT BE HONORED.